why was there more cash added to my cell phone bill when I haven't use it in about two months

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

haven't been able to pay for my phone . so I was told that it will be disconnected. my bill was at 596 . then I get an email saying that the new bill is 896.
Photo of Brian Mc Donald

Brian Mc Donald

  • 70 Points

Posted 3 years ago

  • 1
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
I don't know what kind of late/missed payment fees and or interest Koodo charges. You're best off contacting customer service directly. 611 from your Koodo phone. If it's been disconnected, you can reach them from another phone at:

Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
1.5% (or so I've heard ;-))

You really need to make a payment arrangement. Koodo is super easy to deal with as long as you keep in touch. They've probably disconnected your line and charged you your remaining tab balance.
Photo of Mark Kokolsky

Mark Kokolsky

  • 10,722 Points 10k badge 2x thumb
Yep, I would do as both Chad and Ivan have mentioned. Once you let things lapse for so long, Koodo will sell off the balance to a collections agency. And then you don't get to deal with Koodo anymore, youll have to deal with the collections agency whose sole mission in life is to get money from you. You have to remember that them disconnecting the line isn't a free pass to walk away from the balance.

This conversation is no longer open for comments or replies.