Why was I mailed two bills in December? They are IDENTICAL. One came in a folded envelope and one came in a large envelope, not folded???

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Why was I mailed two bills in December? They are IDENTICAL. One came in a folded envelope and one came in a large envelope.
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CLaudette Furrer

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Posted 1 year ago

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Bernard, Official Rep

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Hmmm....that's strange Claudette. I'm thinking maybe a mistake if they are indeed identical. I see you logged in online today, what you see online is accurate. 
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CLaudette Furrer

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....and the amount I see online (amount due) doesn't match my bills......is there a way for Koodo to know that their system has sent me 2 bills.....I have detailed billing....so that's 7 pages of paper.....each!
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Bernard, Official Rep

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Is this for lines ending 25 and 51? The current due is $130.24. Typically we don't send any paper bills, as we are an e.bill only company. That is what you were on before, right?
(Edited)