why was I charged 34.00 & 32.00 dollars

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  • Updated 1 year ago
why was I charged 34.00 & 32.00 dollars on Dec. 15 / 2016 as my plan should have been changed to include unlimited airtime on or before this date.
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Andrew Rich

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Posted 1 year ago

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David, Mobile Master

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When you change a plan mid-month, your minutes are pro-rated. So if you had consumed say 480 of 500 minutes, and changed your plan halfway through the month, 230 minutes of your calling time from the first portion of the month would be overages. Have a look at your PDF invoice in self-serve, which will have the details.