Why was I billed 3 times for tab pay off?

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  • Question
  • Updated 2 years ago
  • Answered
I was billed 3 times for my tab pay off for one phone, I've only ever had the one phone attached to the account so I don't know why I would have to pay off 3 tabs, I know it's an error, I just don't know how to go about solving it.
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Tyler Grainge

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Posted 2 years ago

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Chadwick, Mobile Master

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are there any - besides the tab pay off $ amount?
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Tyler Grainge

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There's a bill, and then there's tab pay off 3 times on 3 seperate lines
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Mathieu, Mobile Master

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Do you have multiple lines Tyler?
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Robert, Mobile Master

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Can you post a screenshot so we can see as well?
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Send a private message on Koodo’s Facebook or Twitter page. The reps have access to your account, which we don’t have on this board, and you will avoid waiting on hold in the telephone queue.
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Melissa, Employee

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Hey Tyler! It's really odd and I can confirm that this is a glitch. I was able to find your account and make the necessary corrections for you! You can take a look at your updated amount due through self-serve.  Thank you!