Why reached my credit limit if I have unlimited plan?

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  • Updated 2 years ago
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Hi guys, I'm a new Koodo client so I am still lost in a few things. For example, my plan has 2GB of data + unlimited calls + unlimited text messages. So, why did I just receive a text message from koodo saying that "You've reached your $200 credit limit. Call #227 from your mobile phone to make a payment today, keep your phone active & avoid a reconnection fee. Free Koodo msg." Also, I'm a koodo client for less than 2 weeks,  so how could this happen? Just made 3 or 5 calls so far. Didn't understand what happened. Anyone?
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Marcelo Cavalcante

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  • suspicious

Posted 2 years ago

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Dennis, Mobile Master

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It means you owe Koodo $200.  Have you logged into self serve to check your ebill and your data usage?
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Dennis, Mobile Master

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Do you see your first invoice?  

How much is it and when is it due?
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Marcelo Cavalcante

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It says: Total due: $286.95
But when I click on View my bill:
There are no bills yet for this account.
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Dennis, Mobile Master

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Does the Total Due make sense to you?  Could it be your phone, etc?

If not, I would call Koodo at this point
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Mathieu, Mobile Master

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They always show the amount due a little earlier than the bill, your bill will be made available to you shortly!
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Marcelo Cavalcante

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Thanks. I will do it.
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Robert, Mobile Master

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What number did you receive that from?
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Marcelo Cavalcante

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received from (400) 500-0205
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Fred C

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I just Googled area code 400 and it says that it is not a valid assigned code. Usually used by telemarketers. Probably a scam. Robert asked the key question.
(Edited)
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Robert, Mobile Master

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Good reflex, but the message is from Koodo because he said that :

It says: Total due: $286.95
But when I click on View my bill:
There are no bills yet for this account.
I had the good question, but seems like it's not the case here
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Marcelo Cavalcante

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Thanks you all guys. Hope I'll be happy with koodo services. ;]
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Mayumi, Mobile Master

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If your message mentioned "$200 credit limit", you might be under the spending limit program.
And you are new customer...  
So I can think of partial charge of (your plan + Tab charge) + (one month plan + Tab charge) in advance. 
What plan and tab size did you sign up with?
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Marcelo Cavalcante

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Yes, I am a new client. Less than 2 weeks. I got the $57, with 2GB of data.
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Mayumi, Mobile Master

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Then $285 seems much higher...  Is there some kind of phone charge?
I would call Koodo as Dennis suggested above.
Tell them you checked E-bill but there is no detail info. You don't want your service disconnected but you need to know break down charges before you pay.
 
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Marcelo Cavalcante

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Thanks, I will do it.

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