Why no network availability as of oct 23, 2015, at 0230 am pst?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

Photo of Paul Wilkinson

Paul Wilkinson

  • 110 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
Hey Paul

 

There currently is no reported outages on the network, please
try the following to resolve your issue:

1)  
Make sure airplane mode was not
turned on by accident. If it is not, then continue reading!

2)  
Turn the phone off; Remove the
SIM card from the device as well as the battery (if the phone has a removable
battery). Let it sit for a few minutes and then re-assemble the device, power
it on and see if it works. If not, continue reading!

3)  
Verify your phone’s APN
settings by using the following Koodo website’s information: http://help.koodomobile.com/plans-add-ons-data-and-other-services/data/how-do-i-setup-data-on-my-non-koodo-phone
 If it is still not working for you, keep
reading

4)  
Verify if the phone has any
available updates, sometimes there might be a bug that causes this kind of
issue that is fixed in an update. If it is still not working, keep reading!

5)  
This step is one of the less
favourable steps and it is a factory reset on the device. Doing a factory reset
can help resolve little glitches that the phone may have now. Doing this though
will result in you loosing all data on your phone, except any data on an
external memory card (with the exception of apps, apps will be lost regardless
where they are stored). Hopefully, after a factory reset your device will work.
If it is not, move on to the next step.

6)  
At this point you are going to
want to contact Koodo for further troubleshooting steps that surpass our
expertise here on the Koodo community, they may try to get you to try another
SIM card or be able to send your phone to get repaired (if it is still under
warranty with no obvious accidental damage, it will most likely be free. If it
is not under warranty, they will send it off and you will get a quote which you
can choose to refuse and not be charged for anything.). To contact Koodo at
this point, do not use your mobile phone, use a different phone using the
number: 1-866-995-6636

 

Hope this helps! Have a great day!
Photo of Karine

Karine

  • 2,422 Points 2k badge 2x thumb
Hello Paul! Have you tried Mathieu's suggestions? Is your service back to normal? Keep us posted! 

This conversation is no longer open for comments or replies.