Upgraded my iPhone to a Galaxy Neo, realized I like iPhone.. I returned the phone 2 days later and I've been waiting almost a month to get my Tab reset and to get my bill fixed since I'm being charged Tab Small and Tab Medium for a tab that was +$12!.. I've been back to a kiosk 3 TIMES! I was even talking to support while the guy working there just stood there shaking his head at the way I was being treated. The support told me to simply wait, and they would let me know when it was fixed.. No timeline, just wait. Once it's fixed, I'm done. I've loved Koodo for the past 4 years, because I've never needed anything. I'm cancelling as soon as I get this fixed so I can pay off my bill. Horrible way to treat customers. AND, during my second visit, the employee working at the kiosk heard support talking badly about her while they thought she had hung up. What a pathetic way to treat customers and employees. I've let everyone know that they better hope they don't run into any problems because it's a deep black hole of ignorance.