Why isn't my phone sending picture messages anymore?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
I have a Nokia Lumia 520 through Koodo and my plan includes MMS messaging and it was working fine up until the other day. Now I can't send or receive picture messages. My phone also did updates just before I realized I couldn't send or receive pictures. HELP!
Photo of cara9002 .

cara9002 .

  • 252 Points 250 badge 2x thumb

Posted 3 years ago

  • 1
Photo of grampad

grampad

  • 1,876 Points 1k badge 2x thumb
Have you restarted your phone since the updates? Data needs to be turned on to Send and Receive MMS. Try that and let us know so we can try more if required or move on to other issues. Thank you.
Photo of cara9002 .

cara9002 .

  • 252 Points 250 badge 2x thumb
I have restarted because I thought that that could be the problem, but it's still not working and my data is on.
Photo of Mitchell Palmater

Mitchell Palmater

  • 12,976 Points 10k badge 2x thumb
Are your APN settings set up correctly?

Find "mobile network" Slide your finger left on the display.
Press Settings.
Press mobile network.

Create new data connection
Press add internet apn.


enter this information, or verify that it's already entered like this

Name: KOODO 
APN: sp.koodo.com 
Proxy: 74.49.0.18 
Port: 80 
Username: leave blank 
Password: leave blank 
Server: leave blank 
MMSC: http ://aliasredirect.net/proxy/koodo/mmsc 
MMS Proxy server: 74.49.0.18 
MMS Port: 80 
MCC: 302 
MNC: 220 
Authentication type: No set 
APN type: Not set 
Photo of cara9002 .

cara9002 .

  • 252 Points 250 badge 2x thumb
Thanks so much! That did it!

This conversation is no longer open for comments or replies.