Why isn't my Easy Roam plan woking in the US?

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  • Updated 1 month ago
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I am signed up for Easy roam. I have traveled to the US before and used it with no issues. This time, however, calls and texts won't go through, and I am receiving a message that I can only make "emergency calls," or the "mobile network is unavailable." This is very irritating!
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Udayan Sen

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  • Very dissatisfied!

Posted 1 month ago

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Dinh, Mobile Master

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hi Udayan,
Have you tried to restart the phone? sometimes a simple restart will help. What phone was it?
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Bernard, Official Rep

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If Dinh's suggestion changes nothing the most likely reason could be network coverage. No Canadian company has a network in the US. We all piggy back on the networks of the big US carriers. Coverage can be spotty depending on location and unfortunately we have zero control over that. 
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Udayan Sen

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Seems to have worked. Thanks!
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Bernard, Official Rep

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Well, that's awesome!!!