Why isn't my balance showing up?

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  • Question
  • Updated 1 year ago
I topped up my prepaid account with a $15 voucher an hour ago but my account balance is still $0
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Alyx Bishop

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Posted 1 year ago

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Paul Deschamps, Mobile Master

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Does your phone work now did you just basically pay your base plan by topping up and that's why it's showing $0
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Alyx Bishop

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No... My base plan is $35, I had $0 before and added $15. I can't change my base plan until the money is added, which I added it, but my balance is at $0 still. It's showing up in my transaction history but not in my account balance.