Why is your Self Serve app going backwards?

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  • Updated 1 year ago
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Did someone seriously think that it would be better to send the customer to the website and make them log in again to make a payment when they are already logged into the Self Serve app?

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Not Jean-Pierre Blais

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Posted 1 year ago

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Allan, Mobile Master

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It has been mentioned on the forums that the app is reaching the end of its life and will probably be gone this year.
I would just bookmark the login page for self serve on your internet as it is the same as what you are seeing and will likely be what you have to do in the future anyways.
(Edited)
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Robert, Mobile Master

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The app didn't bring any "cool" or useful feature more then the website, so basically it's going to be discontinued as Allan said.
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Ivan, Mobile Master

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Are you not able to make a payment via the website?
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Not Jean-Pierre Blais

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I hadn't even used the app in months. Just tried to make a quick payment. I think the website should go, not the app. The website did not get any better after they changed it. It became laggy. Why does it always take 23 seconds for Self Serve to load after clicking Log In?
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Not Jean-Pierre Blais

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And does Bernard have anything to say about this issue?
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Allan, Mobile Master

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I just logged on in 8 seconds via LTE, and 7 seconds via my home internet. Some of us are getting in faster than others and as Bernard said, the average time was 4.23 seconds so to me it doesn't seem like Koodo's problem.
(Edited)
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Not Jean-Pierre Blais

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Okay, so, 23 seconds of delay when using a Koodo iPhone on Koodo's LTE to log in to Koodo's Self Serve is not Koodo's problem. Sounds about right.
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Bernard, Official Rep

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The more subs on the account the longer it takes to serve up the info folks. Just more data to fetch. NJPB, it looks like you have 3. Is your experience where I'd like it to be? No. We are looking at what can be further optimized, although it's not a simple exercise. Given that most of our customers have a single line this has't been an issue for the majority. 
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Not Jean-Pierre Blais

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You could ask your friends at TELUS. Takes less than 10 seconds to log into an account with 10 lines, which is their maximum for consumer accounts.

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