Why is the top-up not topped up

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  • Updated 2 years ago
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I paid for the top-up for talk minutes however it is not on the phone and I am not able to make calls. What do I do? Jun 20, 2016 Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit $25.00
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Catherine Albinet

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Posted 2 years ago

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Sophia, Mobile Master

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Did you add the booster, Catherine? After topping up, you still need to apply the booster minutes :)
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Catherine Albinet

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how do I "apply the booster minutes "
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Sophia, Mobile Master

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Click Add Booster addons in self service:



Then add the $25 talk booster

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Catherine Albinet

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I did top-up just the same way I do the top up for the base plan prepaid payment and it is paid for on my M/C and yet is shows no talk minutes.  
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Catherine Albinet

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ok i think i figured it out.
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Sophia, Mobile Master

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Perfect! It's VERY unintuitive and I really wish Koodo would make the process easier/more logical... but glad you got it figured out :)

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