I need to reactivate a phone that was put on a seasonal hold. Tried doing this online several times but received an error message (on multiple browsers/devices). I called koodo at 11:10 a.m. today, and was on hold until around 12:30, when I was just randomly disconnected (wait music turned to 'busy signal')... wow! I called right back, and have been on hold for more than an hour and a half now. In a few minutes I will have spent 3 hours waiting on hold. I've already tried messaging them on facebook, but it doesn't look like anyone has seen my message. What is going on??