why is so difficult to find a Koodo customer service phone?

  • 1
  • Question
  • Updated 2 months ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 mentions

I am trying to solve a problem but I can't talk by phone because I can't find any koodo customer service phone to call! The bill doesn't have this information either the website!!!
Photo of Magáli de Araujo

Magáli de Araujo

  • 70 Points

Posted 10 months ago

  • 1
Photo of Dinh

Dinh, Mobile Master

  • 41,522 Points 20k badge 2x thumb
hi, 611 is the number to call carrier for almost all carriers in Canada. You could try it
Other communication tools are facebook, tweeter or here. :)
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,230 Points 100k badge 2x thumb
Hi Magáli de Araujo, they're pushing an online customer service model which is why they don't push out a phone number anymore.

You can send Koodo a private message to their FB page or Twitter account where they can verify your account and further assist you on the matter at hand
We may be able to assist you here though if you want to try an explain your issue more.
(Edited)
Photo of Dinh

Dinh, Mobile Master

  • 41,522 Points 20k badge 2x thumb
I hope Koodo maintain actual customer service agents, that is one of the differences between Koodo and Public Mobile. Dialing 611 from the handset from tier 2 carrier (fido, virgin, koodo) has been the standard for years.

Some people prefer talking to someone personally rather than writing in a public forum.
(Edited)
Photo of Bernard

Bernard, Official Rep

  • 80,726 Points 50k badge 2x thumb
@ Magali, we are predominantly a self serve brand, so we set up lots of tools online pour customers can have access to. This forum is a great example of that. Lots of people have very similar questions so rather waiting on the phone, you can just come here and find it. If not you can certainly ask and get an answer or direction quickly. I see you logged into your online account a few days back. Is it a question that we maybe able to help with here?  
Photo of Angela Palmer

Angela Palmer

  • 60 Points
My son is trying to fix his phone and get a loaner phone till his is fixed. But I have to call to verify that he is on the same account. I have been calling *611 for over an hour and another hour trying to figure out the Koodo's Virtual Assistant. Getting quite frustrated. What happen to just talking to a person? Where do I from here?
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,230 Points 100k badge 2x thumb
Customer service is closed now and will open again in the morning

Hours of operation (local time):

AB, BC, MB, ON, QC, and SK

Monday − Friday: 9 am - 9 pm (local time)

Saturday & Sunday: 9 am - 7 pm (local time)

Atlantic

Monday − Friday: 10 am - 10 pm (local time)

Saturday & Sunday: 10 am - 8 pm (local time
Photo of Bernard

Bernard, Official Rep

  • 80,726 Points 50k badge 2x thumb
Did you set up a call back via the assistant Angela? That is the best “non wait on hold” approach. We will call you at the best time for you.
Photo of Dennis

Dennis, Mobile Master

  • 196,006 Points 100k badge 2x thumb
Some places in Canada are not 9pm yet
(Edited)
Photo of Dennis

Dennis, Mobile Master

  • 196,006 Points 100k badge 2x thumb
What problems are you encountering?
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,496 Points 100k badge 2x thumb
You can find the number here: http://bfy.tw/9K9T
(Edited)

This conversation is no longer open for comments or replies.