why is so difficult to find a Koodo customer service phone?

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  • Updated 6 months ago
I am trying to solve a problem but I can't talk by phone because I can't find any koodo customer service phone to call! The bill doesn't have this information either the website!!!
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Magáli de Araujo

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Posted 6 months ago

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Dinh, Mobile Master

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hi, 611 is the number to call carrier for almost all carriers in Canada. You could try it
Other communication tools are facebook, tweeter or here. :)
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Paul Deschamps, Mobile Master

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Hi Magáli de Araujo, they're pushing an online customer service model which is why they don't push out a phone number anymore.

You can send Koodo a private message to their FB page or Twitter account where they can verify your account and further assist you on the matter at hand
We may be able to assist you here though if you want to try an explain your issue more.
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Dinh, Mobile Master

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I hope Koodo maintain actual customer service agents, that is one of the differences between Koodo and Public Mobile. Dialing 611 from the handset from tier 2 carrier (fido, virgin, koodo) has been the standard for years.

Some people prefer talking to someone personally rather than writing in a public forum.
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Chad Burr, Mobile Master

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They do have reps but the wait time is ridiculously long. You're way better off to send a message and try to get your issue resolved online... Or here
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Dinh, Mobile Master

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It depended on the time of the call. I called Koodo 3 times in the past 20 days, longest waiting time is 20minutes. Shortest one is 5min (or less). People had bad experiences properly because they  picked the bad time to call.
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Bernard, Official Rep

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@ Magali, we are predominantly a self serve brand, so we set up lots of tools online pour customers can have access to. This forum is a great example of that. Lots of people have very similar questions so rather waiting on the phone, you can just come here and find it. If not you can certainly ask and get an answer or direction quickly. I see you logged into your online account a few days back. Is it a question that we maybe able to help with here?  
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Dennis, Mobile Master

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What problems are you encountering?
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Timo Tuokkola, Mobile Master

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You can find the number here: http://bfy.tw/9K9T