why is my service about to be deactivated even though my credit card info is correct and I'm have auto top ups?

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  • Updated 2 years ago
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i rec'd a warning that my service is about to be cancelled but I am paying monthly and the credit card info is OK
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Jeff Parent

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Posted 2 years ago

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Contact koodo at #611 they're the only ones that can answer this question:)
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Chadwick, Mobile Master

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There not the only ones who can answer, there is employees in here as well that can answer questions.
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Tiz

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It is *611
I don't pay to talk to a CSR....does anyone actually pay 5$ to speak with customer ???
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Ivan, Mobile Master

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The CS charge only applies when you call in for things that you can do yourself using Self Serve. The message says that you may be charged. When it's an issue beyond your control, or when Self Serve isn't working properly, there's no charge.
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Chadwick, Mobile Master

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It could mean there was an error processing the payment, either there wasnt enough money on the card, or just an error on Koodo's part. Check your credit card statements to make sure recent payments were taken out of your credit card account. If they have, contact customer support to advice them that you have made payments and your getting messages about being cut off, As long as its been paid, you will be fine when you talk to them.
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Jeff Parent

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i can't see the CC transaction yet.  it was supposed to occur yesterday.  it takes 2-3 days for it to show up, but in the meantime, service has been cut off !*?@?!!
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Chadwick, Mobile Master

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U can call ur cc company to see. But just contact customer support for the answer. They will tell exactly what is happening. Usually they don't suspend for 1 month not being paid. This could be from a month ago or something. Best bet is to call for the fastest results.

Best of Luck with it.
Save yourself time call customer service. All these guesses aren't helping when one call will clear it up!
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Chadwick, Mobile Master

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There's a reason this forum is here. And its been proven to work.
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BobTheElectrician

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Problem is we can only offer generic solutions. Padt the second post or reply, it should automatically be a referral to customer service since they are playing with all the marbels in their kit.
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Paul Deschamps, Mobile Master

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You wouldn't be cut off unless your on a spending limit and you went over or you have went a couple months without paying your bill which in that case a payment that takes time to process isn't going to help until the payment clears. Koodo expects your bill to be paid each and every month and won't let you go two months without payment without cutting off your service in most cases.
You would have received multiple notifications of an owing bill though if that's the case, or Koodo says that you should but I've been told Koodo sent out notifications of these sort and I never received them so I know there could be an issue there.
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Jeff Parent

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Koodo's billing software failed.  I have 2 phones, both prepaid with auto top-ups, both with the same CC. One phone gets billed on the 23rd and one on the 24th.  There hasn't been any problems with any of this up until this month.  the charge on the 23rd went thru fine, but the charge on the 24th got rejected by koodo's software.  the error was 'too many charges'.  this has nothing to do with the CC as it is still functional.  koodo is looking into this and has credited my account the $15 in the meantime.
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Jeff Parent

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I forgot to add, my best guess is that the charges both occurred on a weekend.  just a guess though.

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