Why is my remaining balance never changing no matter how much I pay

  • 1
  • Question
  • Updated 11 months ago
  • Answered
I pay and pay for months now but every email saying that I have a remaining balance of $171.21 I have paid $200 and it still says that
Photo of Alex Pizzey

Alex Pizzey

  • 70 Points
  • confused frustrated

Posted 11 months ago

  • 1
Photo of Bernard

Bernard, Official Rep

  • 70,970 Points 50k badge 2x thumb
That's a credit you have Alex! A minus sign in front of the amount always means that. No need to pay next month's base bill. :-)