Why is my prepaid phone not receiving messages/calls

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  • Updated 3 years ago
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Hi, I recently purchased a prepaid phone with a base plan of $25 although I have a $20 activation bonus... so I followed all the step into activating my phone, however, when i checked my phone i am unable to receive texts/calls and also make a call/text... I logged into my self serve account to found out that my current balance is $0? what does this mean? where did my money go? someone pls. help me this is very urgent.
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Camille Mayuga Espinola

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Posted 3 years ago

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help pl. this is urgent
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Mitchell Palmater

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Ok so you paid the remaining $5?
So now you have unlimited text but can only call after 7.
Ooops, I am now embarrassed to say that i had forgot to put on my sim card... works great now, thank you
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BobTheElectrician

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Nothing embarassing about that. Nobody here is without the occasional lapse, but thank you very much for reporting the resolution to your problem. All too often we see threads just die without any indication of whether the solution worked or the poster just gave up. Gracias.

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