Hi, I recently purchased a prepaid phone with a base plan of $25 although I have a $20 activation bonus... so I followed all the step into activating my phone, however, when i checked my phone i am unable to receive texts/calls and also make a call/text... I logged into my self serve account to found out that my current balance is $0? what does this mean? where did my money go? someone pls. help me this is very urgent.