why is my phone saying no sim card

  • 1
  • Question
  • Updated 8 months ago
Why is my pay as you go phone saying no sim card?
Photo of Dorothy Tanner

Dorothy Tanner

  • 100 Points 100 badge 2x thumb

Posted 8 months ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
Can you take it out of the phone for a minute and put it back together again, does it come back? Also, is your prepaid plan active currently (not expired)?
Photo of Dorothy Tanner

Dorothy Tanner

  • 100 Points 100 badge 2x thumb
I tried that and it still says the same thing
Photo of Dorothy Tanner

Dorothy Tanner

  • 100 Points 100 badge 2x thumb
Yes my phone is active just bought a new one last saturday
Photo of Dorothy Tanner

Dorothy Tanner

  • 100 Points 100 badge 2x thumb
plan last Saturday
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,496 Points 100k badge 2x thumb
A no sim card message means that the phone is not physically able to read the sim card. Removing and reinserting the sim card, as Sophia suggested, may restore the connection, (although you will likely have to restart the phone as well). If it does not, there may be an issue either with the phone or the sim. You can test which by either putting this sim in another phone, or trying another sim card in this phone.
Photo of Dinh

Dinh, Mobile Master

  • 41,522 Points 20k badge 2x thumb
If it worked fine before, then it could be a SIM problem. I would suggest you test it either with another phone and see if it is ok.