I have a moto x play, and my mom and I have just arrived in Germany for vacation. We planned to use the extra international texting add on to reduce communication costs but we have no service at all, so no way to get in touch with anyone! Shouldn't there still be roaming signal we can pick up?
You need to log into your Self Serve portal and enable the International Voice Roaming and International Data Roaming add ons. Please remember to disable the data on your phone to avoid data charges if you do not wish to use it.