why is my new SIM still not working? it's been more than 15 mins...

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  • Updated 4 years ago
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lost my phone, so I got a new SIM to put into my back up phone. problem is, after doing the switch on koodo.ca, it is still not showing network after 15 min. typically it is pretty instant, anyone knows why?
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Jeff

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Posted 4 years ago

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Mayumi, Mobile Master

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Did you put correct sim number?
Did you try power cycle?
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Jeff

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what's power cycle? turn it on and off?

and yes, it's the correct sim. I double checked the # again.
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Mayumi, Mobile Master

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Yes. Turn it on and off.
If it didn't work, turn the power off and take sim card out for a while then put sim back in and turn the power on again.

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