Why is my Koodo phone "dead" although fully charged?

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  • Updated 9 months ago
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I have nothing else to say about a phone that doesn't open up!!!!
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Marion O'Connor

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Posted 3 years ago

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Jonathan I, Mobile Master

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What phone is it? Does it turn on?
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Lucienne Epp

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I pay by month, in mid February I paid for March, Today was the last day of February month. I paid fro February 27 March 27 or 28 in mid February.
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Mayumi, Mobile Master

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Also, when did you get your phone? Was it working properly before?
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Lucienne Epp

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Yes, I believe, it was cut off because of the month ended today, but I had already paid in mid February for the month of March.
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Lucienne Epp

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Yes, sI have Unlimited Calls & Text in USA & Canada, no data
i am in Mesa Arizona, my phone does not even turn on. All was fine & fully charged this afternoon. Came home, it was all black, plug it in, nothing happens, still totally black nothing works.
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Mayumi, Mobile Master

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Hi, Lucienne
Do you have a prepaid account bu any chance?
You don't receive a monthly bill, you top up your account...?

And if you can create a new post with detailed info/issue you are having, you will get more help and suggestions. 
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Timo Tuokkola, Mobile Master

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If Koodo shuts off your service it will not prevent your phone from turning on. That's a phone issue, not a service issue.
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BobTheElectrician

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If it's really dead, try this site. Punch in the make/model. You WILL lose settings and data.

http://resetcellphone.com/how_to_rese...
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Lucienne Epp

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Samsung Galaxy II
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Daniel, Employee

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Hi Lucienne!

If your phone shut off completely, you may have a battery issue. As Timo mentioned, this would have nothing to do with your monthly payments as your phone should turn on regardless.

You'll need to wait until you get back to Canada to have your phone checked at a Koodo Shop. If your device is still within the 1 year warranty, you'll have the option for a repair or battery replacement, depending on the state of the phone. Here is a link with info on the warranty: http://koo.do/Kwarranty

Hope this helps :)
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Pauline Martin

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i bought this phone on friday from a koodo kiosk in brockville ontario ar the 1000 island mall it worked up till last night i got up this morning and it was dead plugged it in to recharge it says the battery is 100 persent but i cant turn it on its dead i have no menu at all im not very happy right now im 70 years old and finally after my kids complaining about not having one if i get into trouble so finally i diecided to go ahead with it i am not amused right now im angry
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David, Mobile Master

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It is within the 15 day return period. Koodo will replace it with a fresh one if you return it to the store where you purchased it. Take your receipt, etc with you, and they'll fix you up.
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Timo Tuokkola, Mobile Master

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What phone is it? If the phone actually shut down, as it would if the battery died, you need to hold down the power button, (not the home button), for about ten seconds to turn the phone back on.