why is my internet not working on my phone when I leave my house?

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  • Updated 3 years ago
  • Answered
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Jill Pettinato

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Posted 3 years ago

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Chad Burr, Mobile Master

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Is your data turned on?

Goto settings... Wireless and networks... Mobile network.

Make sure data is enabled
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Mathieu, Mobile Master

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If data is turned on and it does not work, check your apn settings and compare them to the ones from this link:
http://help.koodomobile.com/plans-add...

If they are correct, try turning the phone off, removing the SIM card and battery (if able to) and let it sit for a few minutes and reassemble it.

If none of this works for you, you should try contacting Koodo using *612 from your mobile phone.
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Mathieu, Mobile Master

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Oops. Yeah. Use *611 not *612

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