Why is my first bill so high? (even after proprating)

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  • Updated 2 years ago
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My opening tab balance was $360 and I'm on a $40 plan. And my first bill came out to $82.11. Also, I ported out from my old number to Koodo.

Here are my line items.

Partial charge under the phone number given to me by Koodo upon activation - $1.33
Partial charge under my old number which was ported out to Koodo - $1.33
Next months bill - $40
Tab charge - $15
Another tab charge (covers the same billing period as the previous line) - $15

Firstly, why am I being charged twice for the partial charges? Second, why am I being double charged for the tab balance? According to the bill my ending tab balance is $330.
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John Marlow

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Posted 2 years ago

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Dennis, Mobile Master

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What were the dates for the partial charges and for your full month?  What date range do they cover?

Also looks like a full tab change for the first partial month and a regular tab charge for the regular billing month.  Possibly because the tab charge cannot be pro-rated
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David, Mobile Master

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In addition to Dennis' comments, it looks like you were a day on the activated number ($1.33), a day on your ported number($1.33), before your billing period, and then your regular monthly fee for the upcoming month.
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John Marlow

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Partial charges covered Nov 28-28 and full month is Nov 29-Dec 28
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Dennis, Mobile Master

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When did you acitvate with Koodo?
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John Marlow

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I received the phone on the 27th and activated on the 28th and ported my number out to Koodo on that day as well
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Melissa, Employee

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Hey John! We don't have access to your account right now to know what's going on.  Feel free to send us a private message through Facebook or Twitter and we can take a look at your bill.  Thank you!