why is my data not working

  • 1
  • Question
  • Updated 12 months ago
  • Answered
it should be working out of 2.0 gb I have used 198mb.  I am confused why all of a sudden it stopped working
Photo of Pamela J. Pollock

Pamela J. Pollock

  • 70 Points

Posted 12 months ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,584 Points 100k badge 2x thumb
Hi Pamela, make sure your data in enabled in your phones settings and that your APN settings are still set to those of Koodo's.

First try a simple reboot of the device however.

Below are Koodo's APN settings make sure yours match these in your settings menu under mobile network settings.

APN: sp.koodo.com
Port: 80
Username: leave blank
Password: leave blank
Server: leave blank
MMSC: http ://aliasredirect.net/proxy/koodo/mmsc
MMS Proxy server:
MMS Port: 80
MCC: 302
MNC: 220
Authentication type: No set
APN type: No set

Tap menu key, then tap Save.
Photo of Goran

Goran, Mobile Master

  • 97,450 Points 50k badge 2x thumb
Also be sure that you are up to date with the bill being paid for.
Photo of Allan

Allan, Mobile Master

  • 62,624 Points 50k badge 2x thumb
Are you viewing your usage via self serve or via your phones usage counter? If the latter, login to self serve and see what your usage is at.
Photo of Bernard

Bernard, Official Rep

  • 80,958 Points 50k badge 2x thumb
Your account Pamela is in good standing and you have lots of data use available remaining. It is likely your phone that maybe acting up. Did Paul's recco to turn your phone off and back on helped?