Why is my data being used even though its off?

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  • Updated 5 months ago
I have an iPhone 8 and I am on Koodo's prepaid unlimited texting plan. I have a data add on for emergencies. Recently I noticed that on Koodo's website it says that I have used 0.713 of my data. Since I purchased the plan data has been turned off and there are no apps that are allowed to use it. In addition, my phone says that no data has been used. When I looked on my usage history it shows many uses of data but they were all listed as 0mb, most at times when I was not using my phone. How do I stop this happening? I know that I have not used any data and yet Koodo is charging me for it.
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Rhianna Wood

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  • please help

Posted 5 months ago

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Sophia, Mobile Master

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What do you mean, charged for it, Rhianna? If you are talking about the data booster, that won't be used for picture messages (MMS) but you'll still see it in your usage chart. 0.713MB is basically NOTHING, I wouldn't worry about it :)
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Frank Piccolo

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Did you send any pics when texting? Also under Cellular Data in settings, make sure iCloud Drive, Wifi Assist are toggled off. While there, look under System Services. Any usage?