why is my current usage is not showing up for the past 2 days?

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  • Updated 1 year ago
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Latha

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Posted 2 years ago

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Chad Burr, Mobile Master

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Have you tried refreshing the page?


Or are we talking about the Koodo App?

Are we talking all your use or just data?

Are you a new customer by chance.?
(Edited)
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Latha

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No not the Koodo App.  I'm a customer.  Airtime is not updating usage since the 14th. 
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betty lane

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I am having the same problem with the usage not showing for the past 4 days
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betty lane

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The website doesn't show past the first page for the airtime usage.
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David, Mobile Master

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Try downloading the PDF e-bill instead.
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Latha

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Data & Text usage are showing up but not the air time.
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Diane Fairbanks

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I am experiencing the issue on the website. (don't use the app) I have 4 different numbers on my account. None of them show any airtime usage as of late pm Oct. 14/ early am Oct. 15. I know there has been usage on all 4 numbers since Oct. 14/15. Can't you go into my account to review this?
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Ranjan, Official Rep

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Looking at the account on my end and it indeed doesn't show usage past the 14th. You may have uncovered a glitch Diane. I'm flagging this with the correct team to further look into this. Will share further details once I get them.

In the meantime, if you're able to take a screen grab of what you are seeing (without any personal info.) that will help provide a point of reference. 
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Latha

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The account is under the name Ponniah SARVATHAYAPARAN
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Ranjan, Official Rep

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Thanks Latha - looking into this as mentioned above. Will report back once I have an update to share, but it might be tomorrow.
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Lori Amirault

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I am also having the same issue

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