Why is my bill so high. ..why????

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  • Updated 2 years ago
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Norene E Browne

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  • frustrated

Posted 2 years ago

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Sophia, Mobile Master

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Is it your first bill Norene? It could be so many reasons... proration (only on the first bill) , or high data/minutes usage or roaming are the most common bill "enhancers"...
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Norene E Browne

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Not first bill. Don't understand how it went up to 600$
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Sophia, Mobile Master

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Yikes!!! What a shocker! Did you look at the detailed breakdown of your bill what caused the excess amount?
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Norene E Browne

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I can't remember my password
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Goran, Mobile Master

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Use the forgot your password to get it reset and check out your bill asap. It could be a mistake or you'd at least know where you wen over so much. Then call and see if anything can be done. Koodo isn't under obligation to forgive part or all of the bill but it's worth a try. Be patient and nice while explaining the situation and you might be able to get some of it knocked off or a payment plan or something.

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