WHY is my bill so high ???

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  • Updated 11 months ago
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My plan is $65 a month and all of the sudden the past 2 months it's $ 126 ?? I shut my data off .... so i only use wifi .... and my bill is paid every month so there's no reason why my bill should be $126 ...
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Heather Bradley

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  • frustrated !

Posted 2 years ago

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Chadwick, Mobile Master

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Check page 3 of your bill in self serve. It should break it down dollar for dollar!

Why is my bill too high?  My plan is $60 and I've been charged $191.91!  Explain please.

tiblets Richardson

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Timo Tuokkola, Mobile Master

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Did you even read the thread before commenting? Look at your bill in self serve. Check page 3. What does it say ?
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its me

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This is ridiculous.  How can so many people be billed so high.  I too have 2 months of outrageous charges after only being a customer for 3 months and never did get the $50.00 credit off the bill as told in an email.  AND my phone is doing crazy things such as making calls and receiving texts from people I don't know.  What is going on?
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Timo Tuokkola, Mobile Master

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As stated repeatedly on this thread: sign into self serve and view the pdf copy of your bill. Page three will provide the breakdiwn of all charges on the bill. And your phone will receive any text sent to your number, whether you know the person who sent it or not. That's not a "crazy thing" your phone is doing.
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Bernard, Official Rep

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So many people? It's really just a handful of hundreds of thousands of customers who didn't have a chance to look at their bill in detail. This thread is more than a year old. :-) That said you have to lines with $28 plans that include 100 anytime min. On both lines you used more hence the overage fees. One of the lines (the one without the data block on) also used data. All the info can found on page 4 and 7 of your bill. I hope this helps. 
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Bernard, Official Rep

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You've been carrying a past due balance Heather. Check you February invoice you will see the reminder. We only received payment for the current month not the one that was missed.
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Heather Bradley

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I pay every month though so how do i have a past due amount ? 2 months in a row ?
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Bernard, Official Rep

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It's the January payment that was missed Heather. 
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Heather Bradley

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I have the payment confirmation number that I made in January... I went back and looked on my online banking and the only month that I missed was December ... and it is now March so I'm all the sudden getting billed for missing December's payment both in February and March but Not January ?? Doesn't make any sense ..
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Heather Bradley

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January's bill was $60 both February and now March bills are $126
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Timo Tuokkola, Mobile Master

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What's the due date on your bills? It sounds like you made your December bill payment in January, then missed the January bill, which would be why there is a past due balance in both February and March.
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Bernard, Official Rep

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It's only one month that kept carrying over Heather, that's why it appeared it Feb and March.
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VarieZ

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Like Chadwick said. Also, All of the following may raise your bill: Overages in your Data, Minutes And SMS. You said you paid last month but Bernard says you still have a past due balance... Make sure you sent it to the right Payee, Once i sent the money to the wrong one and it happens if you pay with your bank but rarely.

Since Koodo didn't recieve your payment last month you also get charged for not paying in time, it's only 2% anyways.
(Edited)
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Sliver

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Also, one time my phone got fiddled into call forwarding mode. It then commenced charging me about $5 per minute for forwarded calls, which were local by the way. Koodo kindly refunded a small portion of the overage but still made off with around $75 extra dollars before I figured out the problem.

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