Why is my balance online more than my bill says I owe?

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  • Updated 8 months ago
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My bill tells me that I owe $21.27, yet when I look at the self serve page it tells me my balance is 79.48.  Is Koodo showing some kind of running total?  Why would it be different?
I don't understand why they would be different numbers since I have not passed the pay before date or gotten a second bill.  The numbers do not add up. 
It says new bill amount it 179.
It says balance forward was -158 (difference being 21.27 here)
and then it says Total due 79.48.  Yet the PDF says 21.27.  WTF??
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Mike

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Posted 8 months ago

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Bernard, Official Rep

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yeah, i can see how it maybe confusing....it all stems from another customer somehow accidentally paid part of your bill back in July. We did send a text about it the first we of August, but not sure you had a chance to read. Can you pls send us a private message on Facebook and we can give greater details? 
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Mike

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I do not do facebook so I can't do that.  Also that was all taken care of and I made a payment to cover all of those payments made by the other person.  The charges and the payment to cover them are shown on the bill.  The only thing I can see that it might be is that the balance on the page does not reflect the last payment I made (which is on the bill).
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Bernard, Official Rep

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If you still have questions you can give us call Mike. 

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