why is koodo charging me as long distance calls, if I have received local calls only ?

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  • Updated 2 years ago
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why is koodo charging me as long distance calls, if I have  received local calls only ?
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Joel D'Lima

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Posted 2 years ago

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Mathieu, Mobile Master

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Hi Joel,

Take a look at your e-bill, in the call log you can sea each individual call and which one you got charged for.
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Joel D'Lima

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I'm carefully about my plan minutes. thanks.
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Goran, Mobile Master

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So did you get charged for all incoming calls or just the ones past 100 (if any)? Calls between 8am-5pm Mon-Fri will use up your 100 minutes whether incoming or outgoing. Also did you change your plan recently?
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Joel D'Lima

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Incoming calls. doesn't matter the time ( charging  me any time) But are local numbers that are included my plan... (Ontario,416.. or 647..)
(Edited)
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Joel D'Lima

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i just changed my plan around 1.5 month ago.
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Timo Tuokkola, Mobile Master

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IIRC, if you are on a plan with local minutes only, incoming calls received when outside your local calling area incur LD charges.
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Goran, Mobile Master

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Unless your plan has unlimited talk or incoming included, your daytime minutes also count towards incoming calls
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Mathieu, Mobile Master

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Where were you when the calls were received? You can only receive calls in your local calling area, where the calls come from do not matter. Your e-bill will show you the city you were in and you can see which calls counted. 
(Edited)
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Joel D'Lima

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I'm in Toronto.
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Daniel, Employee

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Hi Joel! If you want us to verify your bill, you can contact us on our Facebook or Twitter accounts in Private as we can't see your account here on the Community :)

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