Why is it that my Koodo July 25-August 24 bill is still showing "due" when I have my pre-authorized payment option turned on?

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  • Updated 6 months ago
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Sagnik Datta

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Posted 6 months ago

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Chad Burr, Mobile Master

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If th is is the first bill after turning on pre authorization. You d need to pay this bill manually.

Subsequent bills will be auto paid
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Mathieu, Mobile Master

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If you had it turned on in the past and it worked, perhaps check the expiry date of your card. If you got a new card you would need to update the pre-authorized payment in self serve.