Why is it that my Koodo July 25-August 24 bill is still showing "due" when I have my pre-authorized payment option turned on?

  • 1
  • Question
  • Updated 10 months ago
Photo of Sagnik Datta

Sagnik Datta

  • 210 Points 100 badge 2x thumb

Posted 10 months ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
If th is is the first bill after turning on pre authorization. You d need to pay this bill manually.

Subsequent bills will be auto paid
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
If you had it turned on in the past and it worked, perhaps check the expiry date of your card. If you got a new card you would need to update the pre-authorized payment in self serve.