why is it that my bill is not showing when I login to my self serve account?

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  • Updated 6 months ago
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Photo of Florence


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Posted 6 months ago

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Dinh, Mobile Master

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Hi Florence,
Was it your first bill? the bill would come few days after the new billing cycle date.
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Bernard, Official Rep

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@Florence, looks like you are trying to log in your old account that was closed over a year ago. Your new account uses a different email address (the 'tnx' one) to log in. Looks like you were able to log in at the end of December with that one.