why is it so hard to unlock aphone when you say it is easy NOT TRUE

  • 1
  • Idea
  • Updated 1 month ago
  • Implemented
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jim hardy

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Posted 1 month ago

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Mats

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It should be easy.

What issues are you having?
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jim hardy

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MY EMAIL DONT EXEST
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Mats

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Click on the "forgot" right above the email box. 
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Dennis, Mobile Master

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You can unlock a koodo phone on self serve. It's easier than it ever was before. Can you login to self serve?
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jim hardy

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IT SAYS MY EMAIL DOS NOT EXEST
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Dennis, Mobile Master

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Have you logged in successfully in the past? Are you still a koodo Customer?
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Dinh, Mobile Master

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I believe they need your IMEI, not your email. You can check it in your phone by dial *#06# from your phone dialpad.
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Bernard, Official Rep

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The email you need to use is the one with "timber" in it. Not the one you used here. If you need help you could also just a sens a quick message via Facebook Messenger on our page. 

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