Why is it not free in store

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  • Updated 4 months ago
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Ipho e 6s free online but went to get in store but not free but it doesn't say online only
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Crystal Wheeler

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  • confused

Posted 11 months ago

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Robert, Mobile Master

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How much was it in store?

Are you sure it was on the Tab L? Because sometimes the phone in store might be advertised on Tab M...
(Edited)
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Dennis, Mobile Master

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Did you show the store the online website price?
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Crystal Wheeler

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Yes I am sure. I had them show me both. Also when I went to Wal-Mart they were 0 dollars there as well with Koodo. The only place that it wasn't 0 dollars was the kiosk. I did show him the price and he said I do t in. So we left
(Edited)
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Bernard, Official Rep

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No store would want to turn away a sale Crystal. :-) There must be something else at play. Which kiosk was it? 

Also, if you mean by free that you come into a store they hand you the phone and you can walk away with it, that's not the case. Some phones are zero dollars on various tab sizes. And you have to have tab room on your account as well. 
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Crystal Wheeler

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Owen sound Ontario. I know it's not free. It's 0 dollars with a tab large. His computer was showing it for 100 on tab large or 2 something on tab medium
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Vince

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I'm having the same problem, currently a Koodo customer with own phone. Iphone 6S shows online at $190 w/tab medium. went to kiosk @ Erin Mills, their system shows $290 w/tab medium so was told to go online and purchase. Added item to cart and logged into account, 6S is now $410 w/tab medium. I don't understand why, and spent several hours with CS trying to resolve the differences. awaiting a call back.

(Edited)
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Robert, Mobile Master

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This is weird, because I just tried and it seemed to be wokring. Didn't order it, but here's the final bill. Vince, were you at the same store? Is your Tab 0?
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Bernard, Official Rep

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Ok folks, got an update, that price is for online purchases only.
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Crystal Wheeler

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Then why was I able to buy it for 0 dollars down? I called a few places and they were all the same price. My mom also got one for 0 dollars at a store as well
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Vince

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Ok, I have no problem purchasing online, but the price jumps up even higher than the in store price when in my cart in self serve. (see my reply below)
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Bernard, Official Rep

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Ok folks let me check with the team what's going on.
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Vince

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No, i was at the Erin Mills location in Mississauga. I have a medium tab plan without a current tab device (brought over an unlocked phone from another carrier). I was hoping to get the Iphone 6S that currently shows a online price of $190, but when I add to my cart in self serve, the price becomes $410 with a medium tab.
(Edited)
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Vince

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Yes, working for me now. I was able to purchase the phone. Thanks.
(Edited)
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Bernard, Official Rep

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Ok, glad to hear things are back in order. I was just about to message and ask. Thanks for your patience folks!
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Shauna Lee

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I went to bestbuy on March 17th, and purchased an iphone 6S for 0 down on Tab Medium, 65.00 1GB plan with 3 bonus gigs for the length of my contract. So 4GB plan. Canada Wide Everything. Pleased but was really hoping for a plus. 6S plus is unavailable through providers yet you can order it through Apple. Sad really. So satisified with my plan but disappointed with the phone size. Still considering buyers remorse.
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Dennis, Mobile Master

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There is nothing stopping you from buying from Apple
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Mats

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You should also be within the time frame to return the 6s if you aren't happy with it.