Why is it not allowing me to choose a limited time offer plan ?

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  • Updated 1 year ago
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Why is it not allowing me to choose a limited time offer plan ? When I attempt to change my plan to the $49 4gb plan it only gives me the basic plans as options. I am currently in Ontario and have the $50 1gb plan.
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Posted 1 year ago

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Ranjan, Official Rep

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Hey T - this is likely because you were on the old Tab system previously and can only select plans compatible with the old Tab type. The new promo plans are only compatible with the new Tab system. If you shoot us a private message on Facebook, one of our agents will be happy to go over your options with you and help get you on the new promo plan.
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Dennis, Mobile Master

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Note that once you switch over to the new tab system, you will no longer be able to move back.  So if you are collecting positive tab or the 10% BYOD discount, you will lose these (you will retain any postive tab you have already collected)
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Lynda Renaud

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i Was just offered an upgrade and found out that the 10% deal off your phone usage is gone, due to government changes. I had it and had a plus credit. But now, it all still goes on a Tab but, we must pay a small amount/month instead. The way it was explained to me is that Koodoo/Telus now offers these promotions to our cells...with great discounts to offset our loss of the 10% off our phone usage...which was the most fantastic deal anyone could have plus no contract. But some people could not grasp the concept and tried to sue Koodo, for some strange reason....so, I heard.
   But, I just took them up on an offer for an LG G5, with $340 off and o$ down. Plus, I had a credit on the old system so, that also came off...By the time we were done, I received n excellent deal on the new tab system and it only cost me$13/ month on top of my plan for 15 months. The LG G5 looks like an extremely fine cell, with some great technology.....360 degrees surround photography. Check it out! I can hardly contain myself....should be here by Monday, the latest.
   Thank you Koodo & Telus Web store and ''Juan'' for walking me through it!!!   Love you 
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Allan, Mobile Master

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Glad to hear you got some great deals and that you are happy! If you have any more questions feel free to make a new thread and ask.
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Thanks Ranjan and Dennis appreciate the fast response.

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