Why is hold time so absolutely ridiculous!

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  • Updated 1 year ago
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Been on hold now for 1 hr 31 mins!! Just to get an unlock code!! Something that could easily be done through the website if offered!!
I know it's in part due to the time of the year but come on Koodo!!
If I get disconnected because you guys close I'll be irate after waiting this long!!
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Gerry Hanlon

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Posted 1 year ago

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Gerry Hanlon

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OK!! So a rep answered the call after 1hr 37mins on hold,told him what I wanted and he then proceeded to tell me that to unlock my phone there would be a $50.00 CHARGE!!!
I said NO WAY as it says on Koodo Self Serve that my next bill will be charged $35.00 for the unlock code!!
He puts me on hold to make a call to Customer Loyalty and doesn't come back! I am friggin livid and would be really appreciative if someone from Koodo would please call me back!! This is totally unacceptable and a farce!
Please Koodo call me back!!
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Sophia, Mobile Master

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I believe you just need to go to the official Koodo page, and then send them a private message. No need to befriend to join anything :)
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Gerry Hanlon

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Thanks! Done!
So I just had to add the link to the thread right Sophia?
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Gerry Hanlon

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WOW! 2 calls to Koodo tonight,1 lasted 1hr 37mins and I was hung up on on purpose! (no doubt in my mind that's what happened)
2nd call lasted 1hr 24mins and AGAIN the call dropped!!
I'm assuming the call center closed?(10:30 NL time?) But if that happened and I was in the cue then my call should have been answered,am I correct?
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Melissa, Employee

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Hey Gerry, I see that we are currently assisting you through Facebook.  Thanks for your patience! 
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Gerry Hanlon

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Yes Melissa! Thanks!

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