why I'm having additional charges when I'm not going over my plans minutes or data and without making long distance calling

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  • Updated 1 year ago
I got charged for a local incoming call when i still have over 50 minutes left
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Ronald

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  • confused and frustrated

Posted 1 year ago

  • 1
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Robert, Mobile Master

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Hello Ronald,

Did you check p. 3 of the bill? It should explain where the extra charges come from.
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Ronald

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I'm not on pay per use. No long distance not roaming and didn't use additional airtime or data. What elae im i missing?
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David, Mobile Master

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When you look at your PDF invoice, you will find that the first 3 weeks of your first billing period are refunded / adjusted, so you only pay 1/4 of the first month. 
So, your first billing period is pro-rated from when you signed up to the billing date. You are also charged services for the upcoming month in advance This occurs when anyone signs up with a provider. Similarly, when you change a plan,  both the old plan and the new are pro-rated for the portion of the month they were active. Here’s link for you describing the process. http://help.koodomobile.com/my-bill/charges-explained

Then go to "charges on my first bill"


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Mayumi, Mobile Master

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They should told you about Proration when you sign up, and I know most store rep dose that...
And for other question. If your billing cycle start 6th of the month, then your charges  should be from July 6th to Aug 5th plus partial charge of Jun 30th to July 5th.
You will receive your Ebill usually 3-5 days after the billing date. If your billing cycle is 6th to 5th, then your billing date is 5th, so you will receive your first bill around 8-10th. You can login to self serve and check your E-bill. It will show you all the details of your charges.

If you have more question, come back here anytime :)  
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Ronald

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Ok i thought thats how they would bill me for the first time. Didnt realize i only had 20 minutes for this cycle i thought it would start fresh. That pretty much solves my problem thanks. Good feedback on this that's good. I'm new to all this stuff. Just want a basic phone i can use for as cheep as possible thats why i chose this plan. Makes sense now i'll be careful next time and now i know this it will help me if i ever need to change providers in the future.
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Mayumi, Mobile Master

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Good thing about Koodo is that  you can change your plan once per billing cycle.
If your usage changed in the future - more minutes or data need or less minutes need - then you can switch your plan to more suitable one.
We can give you some advice before you switch too.
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Ronald

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Ok i think i should be happy with this plan for the meantime. Unless something better or cheeper comes around. Thanks again for all the help