Why I couldn't log in to my account after verifying my email address?

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  • Question
  • Updated 10 months ago
I verified my email through the link to my email address to activate my pre-paid account. But when I tried to log in, it says "we are unable to verify your email. 
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Yi Chen

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Posted 10 months ago

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Chad Burr, Mobile Master

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Make sure you're entering the email address exactly
Also try another browser
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Yi Chen

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I did .. tried a few times with no luck. Tried Google Chrome as well... no luck. I put the SIM card in the phone, it shows "NO SIM".What should I do?
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Chad Burr, Mobile Master

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What phone do you have?
(Edited)
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Yi Chen

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iPhone 5. We used this phone before with a Koodo pre-paid. My son recently upgraded to an iPhone 7 so this one is passing down to my daughter. I am using it to get her a new pre-paid account.
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Chad Burr, Mobile Master

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Open the sim slot and make sure the sim is seated correctly.

Is this a new sim?
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Yi Chen

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I checked a few times. And yes, it is a new SIM card just bought yesterday from a Koodo booth.
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Chad Burr, Mobile Master

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Have you restarted the phone after inserting the sim. It shouldn't say No Sim regardless if the sim has service or not.