why i can't use my mobile data

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  • Updated 2 years ago
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Posted 2 years ago

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rikkster, Mobile Master

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Which Android phone do you have and what kind of signal strength are you getting, Winston?

In the meantime, try turning off your phone and removing the SIM card (and battery if removable). Re-insert battery and SIM card. Power on the phone and see if data works.
i'm using samsung 4s i already try that one but it doesn't work.. i try to call #227 of koodo and no one answer me for morethan 30mins..
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rikkster, Mobile Master

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Another option to try, go to: Settings > Mobile networks > Access Point Names > More - tap 'reset to default'. This procedure restores the default APN settings. After completion, a message will appear on the screen: 'APN settings reset to default'. If this doesn't resolve the problem, dial *611 for Koodo customer service and choose option 6 for tech support.

Hours of operation (local time):
Monday − Friday: 9 am - 9 pm
Saturday: 9 am - 7 pm
Sunday: 9 am - 7 pm

Note: If wait times are longer than usual, try sending a private message to Koodo's Facebook page.
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Jonathan I, Mobile Master

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Depending on the Android you have, navigate to Settings, Mobile Networks, and then access point names (the words/terminology may differ but it should he in the same area). Ensure your APN settings are as follows:

It says OnePlus 3, but this should work for virtually any Android phone. Under APN type, if those settings don't work, try leaving it blank or just put *

Also ensure there's no data block on your account by logging into Self Serve and checking your plan details.
i'm using samsung 4s