Why can't I use my data?

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  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
Hi My plan includs data. But I can't use my data, it is asking for APN password and username.
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Anar Dilara

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Posted 2 years ago

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David, Mobile Master

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Go to Settings, then General, About, then Reset, then choose Reset Network settings. You will need to reconnect to any Wi-Fi networks, but your cellular data should reset.
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titaniumtux

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Koodo APN settings - link

Name: Koodo
APN: sp.koodo.com
MMSC: http://aliasredirect.net/proxy/koodo/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220

Leave all other fields blank.

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David, Mobile Master

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Except, on an iPhone (the OP phone), there is no ability to edit APN settings on the Telus network.

See this explanation. 
(Edited)
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Mehan

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It won't let me reset my network? I click on it but it doesn't work..I just got my phone? Is there something wrong with it?
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Mehan

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I have the 5S
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David, Mobile Master

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Do you get an error message?
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Ranjan, Official Rep

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@Mehan - looks like you used up all of your data back on Dec. 26. You authorized the $5 overage, but have now used that all up as well. Your plan actually resets at midnight, so you can either wait for a fresh new cycle, or reply 'Yes' again to the shock-free data text you would have received to authorize another $5 top-up.
(Edited)