Why I can't even activate my own phone

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  • Question
  • Updated 9 months ago
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Edwin George

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  • sad confused

Posted 9 months ago

  • 2
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Dinh, Mobile Master

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hi Edwin, What went wrong? have you tried the activation in selfserve: https://activateprepaid.koodomobile.com/
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Edwin George

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Yes I have but it keeps telling me it's already activated . I also tried logging in and it won't let me unless it's the community
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Dinh, Mobile Master

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Can you use your phone? have you checked your mail? (including junk, spam mail box) What did it say when tried to login?
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Edwin George

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Basically won't let me do self serve or log in but I got the reply from Koodo it self saying I can log in with self serve . Than when I try to doing self serve it literally won't let me log in
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Erwin

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Make sure to click Prepaid because Postpaid is pre-selected
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Erwin

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Hey Edwin,

Can you pop in your prepaid sim card to your phone and see if you can send and receive a text message? I’m thinking it is already active.
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Edwin George

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Lmao what if I bought the wrong sim card how do I find out the carrier of the phone I got I'm so silly
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Edwin George

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It's black box . BLU grand max I'll just go back to Walmart and see what carrier they sold me or if they could help me switch over to Koodo
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Robert, Mobile Master

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Yeah, that would be your best bet!
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Edwin George

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The problem why I can't log in on self serve is because I was short 35 dollars do you know when the 1800 number opens or the hours are I need to top up with a voucher by calling them
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Goran, Mobile Master

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Customer support starts up at 9am bit if you just need an auto top up that should be able to be done by the automated menu when you call 24/7.
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Erwin

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Yeah you don’t have to get in touch with a live agent, dial *611 and follow the voice prompts to top-up.