Why I can't check my billing???

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  • Question
  • Updated 16 hours ago
Can't check my billing
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Donna Caissie

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  • can't check my billing

Posted 10 months ago

  • 2
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Allan, Mobile Master

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What have you tried/what error do you get?
To check your bill, login to self serve, click view my bill, and then download your ebill.
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Michael LaCroix

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All I get at view my bill is a tutorial
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Michael LaCroix

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Thanks, but no go. I get a page titled understanding your bill
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Mats

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Hmm very strange. The Koodo app has been discontinued. If you still have it on your phone make sure you are not logged in through it and delete it from your phone. Then go here and log in. 

https://identity.koodomobile.com/as/authorization.oauth2?pc=true&client_id=unifiedss_koodo&r...

Through that link you should be able to see your usage, billing, plan details etc.

If you still cant then you are going to have to contact Koodo to fix. You can do that by calling them or messaging them through Facebook or Twitter.
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Dinh, Mobile Master

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@Michael: i would try to restart your device and use a web browser to try the page www.koodomobile.com you could choose to log into your selfserve from there.

If you want to know about the balance. You could dial 611 and hit 1, the automated voice will tell you your account balance.
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Dinh, Mobile Master

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@Michael: i would try to restart your device and use a web browser to try the page www.koodomobile.com you could choose to log into your selfserve from there.

If you want to know about the balance. You could dial 611 and hit 1, the automated voice will tell you your account balance.
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Josie, Employee

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@Michael, you'll need to register for Self Serve in order to view your bill details.