Why I can't call *611 to renew my prepaid card?

  • 2
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Photo of Nell Arellano Angeles

Posted 2 years ago

  • 2
Photo of Mitchell Palmater

Mitchell Palmater

  • 12,996 Points 10k badge 2x thumb
Even if your account is out of minutes you should still be able to call into *611
So it is likely an issue like the sim card needs to be removed and put back in, or the phone restarted.
Give those a try and then let us know the error message you are getting.
Photo of rikkster

rikkster, Mobile Master

  • 68,350 Points 50k badge 2x thumb
You probably can't do it now, I wasn't aware the system is down for maintenance. When they're back up and running later this morning, post a screenshot whenever you get the chance.
Photo of Linda Allan

Linda Allan

  • 204 Points 100 badge 2x thumb
i am trying to access the koodo prepaid site but it's down
Photo of Linda Allan

Linda Allan

  • 204 Points 100 badge 2x thumb
Rikkster, ok i will post it when the site is up later, thanks.
Photo of Christine Gill

Christine Gill

  • 60 Points
I cannot access my Koodo account. There is a problem with my bill.
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
Can you start a new thread please, Christine? It would be easier to troubleshoot in there, thanks :)

This conversation is no longer open for comments or replies.