why i cannot change my plan, it is said that there was an unexpected error. Please try again later.

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  • Updated 3 years ago
  • Answered
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Shushu YE

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Posted 4 years ago

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Dennis, Mobile Master

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Have you tried a different browser or clearing your browsers cache?

Note that you can change your plan once per billing cycle. If you are a new customer you need to wait until you are in your first full billing cycle.
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Vlad B

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I have the same problem, tried 3 different browsers, different devices, cleared cache, etc.  I followed up with a phone call to Koodo, I was told there is a problem with my account such that even they could not change it, and they are forwarding my problem to the techs, promised a return call within a few days.  I've also submitted an email, nor response, but I did get a survey asking me to rate their email support.  Waiting for a week now for someone to get back to me, stuck with a plan that costs more than the currently advertised one.
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Mayumi, Mobile Master

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I would call Koodo again if you waited this long. This time choose option 6 for tech support and explain your situation.

For changing plan: if you are still on the old tab system and/or have a negative tab, you will need to pay off your tab to switch to a new plan.

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