Why I can not receive and send pic messages?

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  • Question
  • Updated 1 year ago
  • Answered
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Lei Holden

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Posted 2 years ago

  • 2
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Chadwick, Mobile Master

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It's most likely because your data toggle is turned off.
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Theresa Leblanc

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well i have internet turned and i have turned on my data and still i can not get this to go please try to figure this out please thank you theresa
I am having this problem with 2 new iPhones on same account. Toggle on
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David, Mobile Master

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Linda, please provide more detail in a new post, and the community will try to help you out.
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Julie, Company Admin

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Hey Lei! 

Did you try turning your Data on as Chadwick suggested? 

Another possibility would be if you have the old $0 data block - You can always change if for the $2 current data block which allows you to send/receive pictures and videos. 

Let us know if we can be of further assistance! 
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Deborah Martin

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Funny I have paid for that add on service for 9 months and it has never worked...no one gives me a straight answer after they figure out my phone is properly set up..they don't know why
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David, Mobile Master

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Can you clarify in a new post?
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Deborah Martin

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Our phones are new with Koodo in March 2016 lady told us to do the add on for pics and video for a extra 2.00 a month it has not worked once on either my phone or my husband's. Talked again to a woman at Koodo and yes indeed my phone has all the correct setting open...she could not understand why it would not be working and gave me a phone number that has a hour waiting on average.