Why I am not able to change my name?

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  • Updated 2 years ago
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Why I am not able to change my name? I got married and now I cannot change the name on my account and since my credit card was changed my payments are not going through. Please help. I don't want to change providers.
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Dawn Wilkins

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Posted 2 years ago

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Dennis, Mobile Master

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You will need to give koodo a call to change your name since you wont be able to do it on self serve.

I dont want to change providers eithers.
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Julie, Official Rep

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Hi Dawn! Customer service will be able to help you out with a name change on the account as a result of marriage :)! Congrats on your wedding by the way! Have a beautiful day :)!
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Ivan, Mobile Master

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To answer your first question, you are not able to change your name on Self Serve to prevent fraud, since proof is required - hence the need to call in.

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