Why have I started paying my tab when I haven't received my new phone yet?

  • 1
  • Question
  • Updated 3 months ago
I just ordered a new Samsung A5. It said it will take up to 10 business days  to arrive. In the meantime, my old LG G3 has stopped working - it reboots every five minutes, won't connect to wifi or bluetooth - but my new billing cycle started today...including paying my tab medium. Why would my new billing cycle start when I haven't activated the new phone?
Photo of Naomi Horst

Naomi Horst

  • 130 Points 100 badge 2x thumb
  • ripped off

Posted 3 months ago

  • 1
Photo of Mats

Mats

  • 24,654 Points 20k badge 2x thumb
Your old Sim from the G3 is still active so when your new phone arrives you can just swap sims if it fits in the new phone. If it doesn't then you will have to call Koodo to have the new Sim that came with the phone activated. Your billing cycle stays the same. No disruption of service.
Photo of Dinh

Dinh, Mobile Master

  • 45,986 Points 20k badge 2x thumb
Hi Naomi,
Are you a new or existing customer? If you are an existing customer, the billing cycle should start as it did before. The Tab amount was charged by month (not by days of usage). So if the phone is in your hand this billing cycle, the Tab amount would be charged.
(Edited)
Photo of Naomi Horst

Naomi Horst

  • 130 Points 100 badge 2x thumb
I'm an existing customer. I don't understand though why my billing cycle wouldn't start on the day I activate my phone? Now my new plan is activated and I'm paying more money even though I don't have a working phone....
Photo of Allan

Allan, Mobile Master

  • 65,598 Points 50k badge 2x thumb
Because as far as Koodo knows you still have a working phone. Most people I'd say simply upgrade their phone so they have a working phone and want a useable plan while their new one arrives.