Why have I been overly inconvenienced and lied to but have yet gotten compensation?

  • 1
  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
Most recent hold time (picture taken with new iPhone that I couldn't use for two weeks due to koodos dishonesty and negligence, also the previous hold time the day before was only ten min less but never spoke to an agent, completed automated system, waited for an hour and a half listening to terrible quality hold music only to for the call to be forwarded/disconnected by Koodo before I spoke to any actual rep/employee.
Photo of stevenp

stevenp

  • 80 Points 75 badge 2x thumb
  • way beyond dissatisfied

Posted 2 years ago

  • 1
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,676 Points 100k badge 2x thumb
If you're looking for compensation because there is a long queue to get through to an agent, don't hold your breath. Banks and grocery stores don't give you free stuff just because there's a long line, don't expect koodo to do so either.
Photo of BobTheElectrician

BobTheElectrician

  • 67,622 Points 50k badge 2x thumb
Send a private message on Koodo's Facebook or Twitter page. Then you don't have to worry about the hold times and can get on with your life.
Photo of Robert

Robert, Mobile Master

  • 107,614 Points 100k badge 2x thumb
Hello Steve.

What is the problem. Maybe we can help you.
Photo of stevenp

stevenp

  • 80 Points 75 badge 2x thumb
I have never in my life had to wait two weeks just to upgrade a phone due to koodos negligence , also Timo I spent time money and effort u don't even kno
(Edited)
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 139,892 Points 100k badge 2x thumb
and if all you do is complain about how koodo sticks without explaining in any way what happened, nobody here ever will know. This is a customer forum. Nobody here has access to your account.
Photo of Daniel

Daniel, Employee

  • 5,714 Points 5k badge 2x thumb
Hi Steven! Were here to help if you need it! I see from your account that you just activated. Can you explain what you mean by "had to wait two weeks just to upgrade a phone"? 

If you want to get into more detail, like Bob said, you can contact us in private on our Facebook or Twitter pages. 

We hope to hear from you :)

This conversation is no longer open for comments or replies.