Why don't the special offers (available until May 31) appear as options in the "change my plan" list?

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  • Updated 3 years ago
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Why don't the special offers (available until May 31) appear as options in the "change my plan" list? If I go into a koodo branch can I choose to switch to one of these plans in person? Is it true that if you pay off your tab balance you can then select one of these?
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Christine MacDonald

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Posted 3 years ago

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Paul Deschamps, Mobile Master

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Yes you will have to pay off your tab to switch to one of the new plans. Actual switching or choosing of said plans needs to be done over the phone which is why they don't show up in your self serve as an option.
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Robert, Mobile Master

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Make sure you mention that the option is not available on the internet sonthey don't charge you

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