Why don't the special offers (available until May 31) appear as options in the "change my plan" list? If I go into a koodo branch can I choose to switch to one of these plans in person? Is it true that if you pay off your tab balance you can then select one of these?
Yes you will have to pay off your tab to switch to one of the new plans. Actual switching or choosing of said plans needs to be done over the phone which is why they don't show up in your self serve as an option.