Why don't I have service?

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  • Updated 3 years ago
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My phone suddenly lost service today. I checked to make sure that my bill had been auto payed and it has. I can use wifi and data but I can't call or text. I have unlimited texting too and my bill went through today. This has never happened before. I've tried turning it on and restarting but nothing is working
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Genevieve Dalby

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  • confused

Posted 3 years ago

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Robert, Mobile Master

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You have an iPhone? What does it say on top left corner? No service? Searching?

Have you removed the SIM card from the phone and put it back in?
Did you accidental closed 3G?
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Genevieve Dalby

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It says "No Service". Yes,I have an iPhone
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Sheila

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Are you on a spending limit?
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Genevieve Dalby

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Only if I miss a month, which I haven't
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David, Mobile Master

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Could also be a service outage. Here's a link to a crowdsourced list of outages that may help you: https://canadianoutages.com/status/ko...
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Genevieve Dalby

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I think I might be in the service outage. Thank you!
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Nabil, Employee

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Hey Genevieve,

There is no reported issues. Everything is up and running. Please give a call to our techs by dialing 1-866-995-6636 (option #6) from a land line. A rep will assist you :-).

Thanks

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Genevieve Dalby

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I'm afraid my cell phone is my only phone line. Is there another way to get ahold of the techs
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Sheila

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Have you tried rebooting your phone by powering off/on? Sometimes that works for me!
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Hello

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Did you buy the phone from Koodo, if not, where did you buy it from?

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